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How To Change Statement Descriptor

Learn how to update the name customers see on their bank statements when they pay for a subscription

Step By Step Guide

Open the Stripe Menu

Click the hamburger menu in the top-left corner, next to your account name.

Open Business Settings

  • Scroll down and click Business

  • Select More

  • Click Business details.

Edit Your Public Details

  • Under Public details, click Edit.

  • Change the Statement Descriptor

Update the Statement descriptor with the name you want customers to see on their bank statement. This is usually your academy name or business name.

  • Click Save to confirm the new statement descriptor.

Important:

Your current statement descriptor may show a name such as Instagram, Facebook, or Google Maps.

This can happen if you added one of these websites during the Stripe account setup but did not manually enter a statement descriptor.

Changing it helps customers recognise the payment and reduces the risk of disputes.

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