Step-by-step Guide:
1. Access the Student’s Profile
To cancel a student’s membership, you must first enter their profile.
There are three ways to do this:
Option 1: From a Class
Tap on a class.
Tap on the student’s name from the class they’ve signed up for.
Option 2: From the Leaderboard
Tap the Leaderboard icon (second icon from left in the bottom menu)
Tap on the student’s name.
Option 3: From the Members Page in the Manager Mode
Open Manager Mode
If you’re not already on the Members Page, tap the bottom-left icon.
Search for the student
Tap on the student’s name to open their profile.
3. Cancel the Membership
Once inside the student’s profile, scroll down the student profile until you reach the Membership section.
Tap Cancel Subscription.
4. Choose the Cancellation Type
You will see three options:
Cancel immediately
The student will lose access to their subscription right away.
Cancel at the end of the period
The subscription will remain active until it expires, then it will end automatically.
Cancel on a custom date
The subscription will end on a date you choose.
A calendar will open, allowing you to select the end date.
5. Confirm the Action
Tap Cancel Subscription to apply the selected cancellation option.