Step-by-Step Guide
In MAAT:
Open the Student Profile
Access the student profile from:
Class booking
Leaderboard
The Members page in Manager Mode.
Scroll to Membership
Scroll down to the Membership section.
Click Pause Subscription
Tap on Pause Subscription
Select how you want to pause the subscription:
Indefinitely: Use this if the student does not know when they will come back, for example due to an injury.
Skip Next Payment: Use this if the student only needs to skip one payment.
Until Custom Date: Use this if the student will be away for a specific period of time, for example two months for work.
Resume Subscription
If you want to resume the subscription earlier than the defined period, click Resume Subscription and tap it again to confirm.
In Stripe:
Find the Subscription
Open the Stripe Dashboard.
Search for the student by name or email.
Click on the 3 dots close to their active subscription.
Edit the Subscription
Click Update Subscription.
Under Free Trial Days, choose Add Trial Days.
Set the New Billing Date
Enter the Trial End Date as the desired Next Billing Date.
For example, if today is June 10 and the student wants to pause his membership on September 10, set the trial to end on September 10.
Confirm that the total trial period matches the days until that new date.
Review and Save
Verify that the next invoice date now matches the intended billing date.
Save the changes. The student will not be charged until the trial ends.
Important Notes
No Double Charges: Using a trial ensures the customer is not billed twice.
Prorations: Stripe automatically pauses billing until the trial ends.
Credits: You don’t need to manually refund or credit previous payments — the trial simply delays the next one.
Customer View: students will see that their “next payment is due on [new date].”
So, if you pause a student’s membership using this method, they will still be able to train on MAAT and won’t be notified that their membership has been paused.
This is different from pausing them directly from MAAT.