Step-by-Step Guide
In MAAT:
Open the Student Profile
Access the student profile from:
Class booking
Leaderboard
The Members page in Manager Mode.
Scroll to Membership
Scroll down to the Membership section.
Click Pause Subscription
Tap on Pause Subscription
Select how you want to pause the subscription:
Indefinitely: Use this if the student does not know when they will come back, for example due to an injury.
Skip Next Payment: Use this if the student only needs to skip one payment.
Until Custom Date: Use this if the student will be away for a specific period of time, for example two months for work.
Resume Subscription
If you want to resume the subscription earlier than the defined period, click Resume Subscription and tap it again to confirm.
In Stripe:
Log in to Your Stripe Dashboard
Navigate to Stripe Dashboard and sign in with your credentials.
Find the Subscription
In the left-hand menu, click on Billing and then select Subscriptions.
Use the search bar to find the subscription you wish to pause.
Open the Subscription Details
Place your pointer over the subscription and then press ⋯
Pause the Subscription
Scroll down to the Manage Subscription section.
Click on Pause subscription.
Select the pause behavior:
Keep as draft invoices: Invoices will be created but not collected.
Mark as unpaid: Invoices will be issued but payment collection will be skipped.
Do not create invoices: No invoices will be created during the pause.
Confirm the Pause
Review your selection and click Confirm to apply the pause.
Verify the Status
Return to the Subscriptions section and confirm that the status now shows as Paused.
Video Walkthrough