Step-by-step Guide:
1. Log in to Stripe
Go to stripe.com and log in to your account.
2. Access the Customer List
Click on Customers in the main menu.
3. Find the Payment to Refund
Locate the customer’s subscription under the Payments section.
4. Process the Refund
Next to the three dots, you’ll see a refund button (displayed as an arrow).
Click it to initiate the refund. Please note that, there are no fees for processing refunds.
Important Note on SEPA Refunds
When processing refunds via SEPA Direct Debit, exercise caution. Unlike card payments, SEPA refunds are not explicitly labeled as such, and customers can still dispute a payment with their bank even after being refunded, which may result in double reimbursement (both a refund and a chargeback).
To reduce risk, Stripe recommends issuing SEPA refunds only when:
The customer is trusted and verified
You've clearly confirmed the refund with the customer
At least 7 business days have passed since the original payment
Also note that SEPA refunds take 3–5 business days to arrive and must be issued within 180 days of the original charge.
For more detailed information, read the official Stripe documentation here.