Step-by-step Guide:
Retry a Payment in MAAT
Payments can be manually retried in MAAT only for Overdue memberships.
Access the Student Profile
Open the profile of the student with the overdue payment.
This can be done from:
The Members Page (Recommended)
The Leaderboard
A class where the student has booked
Note: If the student is booked into a class, you will see the Overdue icon next to their name.
Scroll Down to Membership
Scroll down until you find the student’s Membership section.
Tap Retry Payment
Tap Retry Payment.
The payment will be retried immediately.
If the payment goes through, the membership status will update automatically.
Retry a Payment in Stripe
Payments can be manually retried in Stripe for both Overdue and Unpaid memberships.
Open the Student Profile in Stripe
Search for the student’s name in the Stripe search bar.
Open the Failed Invoice
Scroll down to the Invoices section.
Click on the invoice marked as Failed or Retrying.
Note: If the invoice shows Retrying, Stripe is already automatically retrying the payment. You do not need to retry it manually unless you want to.
Click Charge Customer
Once the invoice is open, click Charge Customer in the top-right corner.
Confirm the Payment
Choose one of the available payment methods on the customer profile.
Click Charge Customer to attempt the payment.
If the payment goes through, the invoice status will update.
If the invoice is connected to the current subscription, the membership status in MAAT will also update.